Policy


A 40% non-refundable deposit is needed to place and secure day of event. Deposit is required for all orders & is expected within 24 hours of receiving an invoice from Sam Samm Custom Cakes. Deposits are to be through Venmo or Google Pay. No checks are excepted for deposits. The date & order are not confirmed or saved and will not be placed or made until deposit has been paid. Failure to pay the deposit in specified time frame will result in order being canceled. All orders are to be paid in full at the time of delivery in cash unless another form of payment has been previously agreed upon by the customer & Sam Samm Custom Cakes.

All cakes & treats at this time are delivery only. Sam Samm Custom Cakes is not responsible for any damages once a cake or order has been delivered. Once an order has been delivered to customer or designated party, the order is then considered "accepted/delivered." Refunds will not be honored once the order has been accepted. Local delivery within five miles of Orange 92865 are free based off of Google Maps. Every mile after is $1.50 per mile.

Sam Samm Custom Cakes is not responsible for any damages due to weather after the order has been accepted. During hot or warm weather all orders are recommended to be refrigerated or kept in shaded, cool areas at all times to prevent softening/melting of fondant, buttercream or chocolate items. Sam Samm Custom Cakes reserves the right to use creative license where necessary in order to maintain the quality and design of product while maintaining the previously agreed upon design.

By paying the deposit, the customer is agreeing to the terms and conditions of this contract.